Welcome to Noor Trade Co. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully
before using our services.

1. General Overview

These Terms & Conditions govern your use of our website and services. By placing an order, you confirm that:

 

•  You provide accurate and complete information
• You agree to all policies stated on our website

Noor Trade Co. reserves the right to update or modify these terms at any time without prior
notice.

2. Products & Pricing

•  All product descriptions and prices are subject to change without notice
• We strive to ensure accuracy, but errors may occur
• In case of pricing or product information errors, we reserve the right to cancel or refuse any order.

3. Order Acceptance & Cancellation

• Orders are confirmed only after verification via call/SMS/online confirmation
• Noor Trade Co. reserves the right to cancel any order due to:

1. Product unavailability
2. Incorrect pricing
3. Suspicious or fake orders

• Customers may request cancellation before order processing starts

4. Delivery Policy

• Delivery time: Dhaka City: Within 48 working hours; Outside Dhaka: Within 72 working hours
• Delivery time may vary during holidays, national events, or unavoidable logistical issues.
• Delivery delays caused by courier or external factors are beyond our control
•  Customers must provide accurate delivery information
•  Additional delivery charges may apply depending on location or product

5. Cash on Delivery (COD) Policy

• COD is available for most products across Bangladesh
•  Customers must accept or reject the product at the time of delivery
•  Repeated refusal of orders may result in account restrictions or future order limitations

6. Advance Payment Policy

• Certain products may require partial or full advance payment
•  Customers will be informed before order confirmation
• Advance payments are non-refundable once order processing begins, except in valid cases (as per Refund Policy)

7. Return & Refund Policy

•  Returns are accepted only for damaged, defective, or incorrect products
•  Return requests must be made within 1 days of delivery
•  Products must be unused and in original packaging
•  Refunds are processed after approval and inspection
• Refund time: 3–7 working days

For full details, please refer to our Refund & Return Policy page.

8. Privacy & Data Protection

We respect your privacy. Your personal information is collected and used only for:

•  Order processing
• Delivery coordination
• Customer support

We do not share your data with third parties except as required for service fulfillment.

9. Limitation of Liability

Noor Trade Co. shall not be held liable for:

•  Delays caused by courier or external factors
•  Indirect or incidental damages arising from product use
•  Customer misuse of products

10. Prohibited Activities

Users are strictly prohibited from:

• Placing fake or abusive orders
• Attempting payment fraud
• Misusing promotional offers

We reserve the right to take necessary action in such cases.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us:
Contact: 01617536240
Website: noortradeco.com

Final Note

By placing an order with Noor Trade Co., you acknowledge that you have read, understood, and agreed to all our policies.