At Noor Trade Co, we are committed to delivering quality products and a smooth shopping experience
across Bangladesh. Please read our policy carefully before placing your order.

Product Checking Policy

Customers must check the product immediately in front of the delivery rider at the time of
delivery.
If any defect, damage, or incorrect item is found, the product should be returned immediately
to the rider.

If the Rider Leaves Before Checking

If the rider leaves before the customer opens the package, the customer must:

 

• The video must clearly show the sealed package being opened.
• The video must clearly show the sealed package being opened.

Without this video proof, return or exchange requests cannot be processed.

Eligible Return Cases

Return or exchange requests are accepted only if:

•  The product is damaged or defective upon delivery
• You received the wrong item
• The product is incomplete or missing parts
• The issue is reported within the allowed return period

Return Time Frame

•  Return requests must be made within 1 days of receiving the product
• Requests made after this period may not be accepted

Non-Returnable Situations

Return or exchange requests will not be accepted if:

• The product is opened without video proof after the rider leaves
• The product is used or damaged by the customer

Return Process

For return or exchange requests, customers should contact our support team with:

• Order details
• Clear photos or unboxing video evidence

Refund Policy

Refunds are applicable only in the following cases:

• Product is out of stock after order confirmation
•  Wrong product delivered from our side
• Return request is approved after inspection

 Refund methods:

• bKash / Nagad / Rocket
• Bank Transfer (if applicable)
• Processing time: 3–7 working days

 Important Conditions

• Product must be unused and in original packaging
• Photo/video proof must be required for verification
• Change of mind is not eligible for return or refund
• Delivery charges are non-refundable

️ Advance Payment Policy

 For advance-paid orders, refund is only applicable if:

•  Product is unavailable, or
• A valid issue is confirmed from our side

 Once order processing begins, cancellation may not be possible

Customer Support

If you face any issue, our support team is always here to help.

 Contact: 01617536240
Website: noortradeco.com

Shop with confidence at Noor Trade Co. — your trust matters to us.
Our team will review the issue and assist accordingly.